Refund policy

Thank you for choosing Frontier Metrology Inc, We strive to provide you with the best products and services. Please review our return policy below:

  1. Return Policy Overview: At Frontier Metrology Inc, we generally do not accept returns or offer refunds on purchases. However, we understand that exceptional circumstances may arise. In such cases, we will assess returns on a case-by-case basis and determine if an exception can be made.

  2. Case-by-Case Returns: If you believe that you have a valid reason for requesting a return, please contact our customer support team within 3 days of receiving your order. We will carefully review your request and evaluate whether it falls within our case-by-case return consideration.

  3. Valid Reasons for Returns: The following situations may be considered for a return:

    • Defective or Damaged Products: If you receive a defective or damaged product, please contact us immediately with supporting evidence (such as photos or videos) so that we can assess the situation and provide an appropriate resolution.
    • Incorrect Product Shipment: In the event that you receive the wrong product, we will work with you to rectify the situation and arrange for the correct item to be sent to you.
  4. Non-Returnable Items: The following items are generally non-returnable:
    • Customized or Personalized Products: Items that have been customized or personalized specifically for you are typically non-returnable, unless they are defective or damaged upon arrival.
    • Digital Products: Digital downloads, software, or other electronically delivered products are non-returnable once the purchase is complete.

  6. Return Process: If your return request is approved, we will provide you with instructions on how to return the item. Please ensure that the product is securely packaged and includes all original accessories and documentation. You will be responsible for the shipping costs associated with the return.

  7. Refunds and Credits: If a return is approved, we may offer a refund or credit for the returned item at our discretion. The refund or credit amount may vary based on the specific circumstances of the return. Please note that shipping charges are non-refundable unless the return is due to our error.

  8. Discretionary Refusal of Returns: We reserve the right to refuse a return if it does not meet our return policy criteria or if we believe it is an abuse of our policy. In such cases, we will provide you with a clear explanation for our decision.

  9. Communication and Support: If you have any questions or concerns regarding our return policy, or if you would like to initiate a return request, please contact our customer support team. We are here to assist you and ensure your satisfaction with our products and services.

Please note that this return policy is subject to change without prior notice. It is your responsibility to review the policy periodically for any updates.

Thank you for your understanding and cooperation.

Frontier Metrology Inc 

(647) 273-7832

114 Bowes Rd, Unit 12

Concord, ON, L4K-1J6